Many of our customers have specific questions about our cleaning services. Here are just a few of the frequently asked questions we hear at SOS Maids. If you don't see your question, please feel free to email us with your questions at email@example.com
How do I know I can trust SOS Maids?
SOS Maids is a professional house cleaning service, and office cleaning service. We hire residential maids who pride themselves in quality cleaning services. Before joining our team, each maid is trained to perform the detailed cleaning plans to our customers’ specifications. We stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.
Who does SOS Maids hire to clean my home? Our maids are highly trained, before stepping into an SOS uniform. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each SOS employee takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service. How will our relationship work?
Communication is important for any relationship including ours. SOS Maids understands we must earn your trust during every visit. It's why we're so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer. What should I do before a home cleaning service?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams.
Do I have to be home during house cleanings?
Because we typically clean Monday – Friday, 8 a.m. to 5 p.m. most of our customers aren't home but the vast majority trust SOS Cleaners with the key to their home. For additional security, all house keys are individually coded and cross-referenced.
What time does SOS arrive?
SOS Maids will arrive at the scheduled appointment time set between you the customer and SOS Maid service. Still, most homes fall easily into regularly scheduled cleaning windows between 8 a.m. to 5 p.m., Monday – Friday. Saturdays are available upon request.
What if something is damaged during a home cleaning?
We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. What if my cleaner or cleaners missed a spot?
Our maids offer consistent, quality home cleaning. Like all new relationships, however, miscommunications occur and we may make a mistake. That's why we offer a house cleaning service guarantee, which means if you notify us within 24 hours, our house cleaning staff will correct their mistake at no charge.
Am I liable for workers' compensation, insurance or employment taxes?
SOS Maids is a simple, worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury and social security taxes. Some independent maid services may not, which makes homeowners liable. With SOS Maids we are fully insured, and bonded for your protection and ours.
What Does SOS Not Clean?
Professional cleaning services from SOS Maids are designed to help keep your home fresh, clean and comfortable. So we customize our house cleaning services to fit your home's unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that SOS does not clean.
SOS Maids typically does not...
Wash dishes Do laundry or iron Pick up or remove clutter Clean inside of fireplaces Clean toys
Services listed above and services like carpet cleaning and cleaning the inside of your refrigerator or stove are available by request at additional fees. Contact SOS Maids to discuss your home cleaning needs.
Do I provide cleaning supplies or equipment?
No. Every SOS Maids come prepared with all the cleaning supplies necessary. However, because SOS is flexible, if requested and provided, we can clean with your preferred products.
What happens if I need to reschedule my maid service?
SOS Maids works with you. Simply call 48-hours before your regularly scheduled home cleaning with a more convenient cleaning time. We will do our best to accommodate your scheduling needs.
What if my home cleaning falls on a holiday?
We call to reschedule for a more convenient time when house cleanings fall on holidays. Your local SOS cleaner will also remind you about additional maid services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you've scheduled that extra holiday cleaning service, canceling or rescheduling does require 72-hours notice.
How do I pay for residential cleaning services?
Payments are due the day of your scheduled home cleaning service. Most customers find it convenient to simply leave a check in the home, made payable to SOS Maids, however we also accept credit cards on our website.
Does SOS offer carpet cleaning?
YES. carpet cleaning methods are available upon request. Contact SOSto inquire about carpet cleaning services.
How soon can I take cleaning off my chore list?
Call 727-678-2847 to set up a free, no-obligation in home consultation and then schedule your house cleaning. While most of our clients have regularly scheduled cleanings, we are experts at accommodating first-time customer requests.
How much does it cost to have my home cleaned? SOS works with every home owner to create a custom cleaning plan designed on frequency, preferences and your budget. Hourly and specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. Your time is valuable. Let us help you enjoy more of it. How can I share my SOS experience? You can brag to your friends and family by “Liking” SOS Maids on Facebook. Our Facebook page offers inside information on promotions, deals and tips to our fans. Our office requests your feedback through online reviews and you can always share your story with the Home Office at firstname.lastname@example.org